FAQs – Frequently Asked Questions
We understand there might be situations where you need a quick reply on an urgent matter. If you still can’t find an answer after reading these questions, please contact us at eu@meridiusmedical.com and we will do our best to help you.
Where can I download my purchase orders?
Please go to your Account, then click on Orders, located on the left sidebar. You will be able to download the purchase orders by clicking the appropriate button.
Where can I change my addresses?
Please go to your Account, then click on Addresses, located on the left sidebar and then change the appropriate one. You have to choose between Billing Address and Shipping address.
How can I change my password?
Please go to Account, then scroll down until you get to Password change section.
Where can I see my orders?
Please go to your Account, then click on Orders, located on the left sidebar.
How can I cancel an order?
If you have order something else or your order hasn’t been processed yet, please contact our team immediately at eu@meridiusmedical.com
What is your shipping time?
Orders placed before 13:00 will be shipped on the same working day.
What shipping companies do you use?
We use DPD for deliveries in Germany and DHL for overseas & EU orders. Both companies will send you a tracking code if you have provided an email address.
How do I get Next-Day Delivery?
If your delivery address is located in the Germany, you will automatically receive Next-Day Delivery. Every other destination receives Standard Delivery by default.
How to return an unopened item?
If you have any issues with our products or wish to return an unopened item please get in contact with out team today at eu@meridiusmedical.com
How do I return a faulty item?
First of all, we are very sorry for the inconvenience. If you have opened the item and noticed that it’s faulty, please get in touch with our team today to discuss the issue at eu@meridiusmedical.com
What kind of warranty policy applies to my order?
There might be situations where after some time, the items you purchased from us can deteriorate beyond the normal limits. In this case, the manufacturer’s warranty applies. If the items are kept by the customer for more than 3 months and the issue is one of poor quality, get in touch with our team as we might partially refund your payment. If the products have been kept for more than 3 months and do not present any issues beyond the normal limits, we are sorry as we are unable to refund your payment.
I want to report a faulty product?
You can report a faulty product by filling out this form
What payment methods do you accept?
We use Fondy to provide you with a secure, reliable and simple payment experience. We accept Mastercard, Visa, American Express, Maestro and JCB. You can also drop by our head office and pay when you pick up the products.
Can I pay over the phone?
Yes you can. Please call +49 (0) 208 20580580 between 9am – 5pm any working day. Please be sure to have your invoice number ready.
What is the difference between Meridius Medical & DongBang AcuPrime?
We are in fact sister companies who both come under the same umbrella. Meridius Medical is aimed towards physiotherapy products and therapists. DongBang AcuPrime on the other hand is aimed towards acupuncture products and practitioners.
Are DongBang Medical and DongBang AcuPrime part of the same company?
No. DongBang AcuPrime however is the main supplier of DongBang Medical Needles and products throughout Europe.
Which Acupuncture Needle Handle Is Best For Me?
This is in fact a very complex question as every needle handle is different. Please contact info@acuprime.com for any queries about our products. We are always here to help. Alternatively, you can head to our YouTube channel ‘Meridius Medical UK’ to watch a showcase of three of our most popular Acupuncture Needle Handles. https://www.youtube.com/channel/UC_4GsZMwXpvdU_a7QI8kqyg Also, check out this blog post: 5 Things To consider When Buying Acupuncture Needles
Do The DongBang Needles Contain Nickel?
Our DongBang needles are made of surgical stainless-steel SUS 304, and contains 18% Cr and 8% Ni and other elements less proportion, Manganese (Mn), Silicon (Si), Carbon (C), Molybdenum (Mo), Phosphorus (P), Sulphur (S). This composition is the same in all the single use needles and approved by ISO standard on sterile acupuncture. However, the needle body is coated with medical grade silicone, which provides a barrier to avoid direct contact between the body and the needle. Therefore, it is very rare to see a nickel allergy with the DongBang needles.
What trade shows do you attend?
Each year we attend a variety of different trade shows. However we always attend MEDICA, the world forum for medicine. It is held in Düsseldorf Germany. If you would like to book a meeting with us at MEDICA be sure to get in touch with our team today at eu@meridiusmedical.com.